{"id":4360,"date":"2023-04-01T21:06:05","date_gmt":"2023-04-01T20:06:05","guid":{"rendered":"https:\/\/maxc.io\/services\/helpdesk\/"},"modified":"2025-03-20T12:10:55","modified_gmt":"2025-03-20T12:10:55","slug":"helpdesk","status":"publish","type":"page","link":"https:\/\/maxc.io\/de\/dienstleistungen\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"\n<div class=\"wp-block-cover alignwide is-light\" style=\"border-radius:10px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-20 has-background-dim\"><\/span><img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk.png\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"Help desk\" data-object-fit=\"cover\" data-object-position=\"50% 50%\" style=\"object-position:50% 50%;\" srcset=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk.png 768w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk-600x400.png 600w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk-300x200.png 300w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk-500x333.png 500w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-left wp-block-paragraph\">Die perfekte Helpdeskl\u00f6sung f\u00fcr alle, die einen professionellen Kundensupport zu einem fairen Preis anbieten m\u00f6chten, ohne dabei ihre Privatsph\u00e4re aufzugeben.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unser empfohlener Helpdesk und gemeinsamer Posteingang ist <a href=\"https:\/\/freescout.net\/\">FreeScout<\/a>. Wir hosten Ihre eigene Instanz auf unserer sicheren Serverplattform.<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-20959078 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#pricing\">unsere Preise<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#contact\">kontaktieren Sie uns<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"features\">Produktmerkmale<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Unbegrenzte Anzahl von Support-Mitarbeitern, Tickets und Postf\u00e4chern<\/li>\n\n\n\n<li>100% mobilfreundlich<\/li>\n\n\n\n<li>Mehrsprachig<\/li>\n\n\n\n<li>Nahtlose E-Mail-Integration<\/li>\n\n\n\n<li>Push-Benachrichtigungen<\/li>\n\n\n\n<li>Endbenutzer-Portal<\/li>\n\n\n\n<li>Wissensbasis<\/li>\n\n\n\n<li>Berichte in Echtzeit<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"598\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1024x598.png\" alt=\"freescout-Bildschirmfoto\" class=\"wp-image-4838\" srcset=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1024x598.png 1024w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-600x350.png 600w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-300x175.png 300w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-768x448.png 768w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1536x897.png 1536w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-500x292.png 500w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-800x467.png 800w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1280x747.png 1280w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot.png 1576w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/freescout.net\">FreeScout<\/a><\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Beschreibung der Dienstleistung<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>FreeScout-Helpdesk und gemeinsame Mailbox (Zendesk\/HelpScout-Alternative)<\/li>\n\n\n\n<li>Quelloffene Software<\/li>\n\n\n\n<li>Installiert auf einem dedizierten und isolierten Server-Container<\/li>\n\n\n\n<li>Konfiguriert nach Ihren eigenen Anforderungen<\/li>\n\n\n\n<li>Support-Portal f\u00fcr Verwaltungsbenutzer<\/li>\n\n\n\n<li>Gepflegt und stets aktualisiert<\/li>\n\n\n\n<li>10 Postf\u00e4cher<\/li>\n\n\n\n<li>10 GB Speicherplatz<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Alle unsere Dienstleistungen umfassen standardm\u00e4\u00dfig die folgenden Punkte:<\/p>\n\n<ul class=\"wp-block-list\">\n<li> Sicheres Hosting auf unserer Cloud-Infrastruktur-Plattform<\/li>\n\n\n\n<li>Anwendung und Daten isoliert in Ihrem eigenen dedizierten Server-Container<\/li>\n\n\n\n<li>24\/7 \u00dcberwachung der Betriebszeit<\/li>\n\n\n\n<li>Vollst\u00e4ndige Sicherung und Wiederherstellung<\/li>\n\n\n\n<li>Zuverl\u00e4ssige SMTP-E-Mail-Zustellung<\/li>\n\n\n\n<li>Let&#8217;s Encrypt TLS-Sicherheitszertifikate immer aktualisiert<\/li>\n\n\n\n<li>Regelm\u00e4\u00dfige Aktualisierung der Anwendung auf die neueste Version<\/li>\n\n\n\n<li>Benutzerunterst\u00fctzungsportal f\u00fcr Verwaltungsbenutzer<\/li>\n\n\n\n<li>Statusseite f\u00fcr einzelne Kunden<\/li>\n\n\n\n<li>Infrastruktur, die zu 100 % mit erneuerbarer Energie betrieben wird<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"pricing\">Preisgestaltung<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Unsere Preise richten sich nach dem monatlichen Abonnement.<\/li>\n\n\n\n<li>Wir berechnen das Hosting der Anwendung sowie Wartung und Systemunterst\u00fctzung.<\/li>\n\n\n\n<li>Add-ons k\u00f6nnen als zus\u00e4tzliche Abonnementelemente erworben und je nach Bedarf vervielfacht werden.<\/li>\n<\/ul>\n\n<div class=\"woocommerce\"><\/div><table id=\"wcpt_9434681bc6602f66_1\" class=\"wc-product-table woocommerce multicart-enabled\" width=\"100%\" data-config=\"{&quot;pageLength&quot;:25,&quot;pagingType&quot;:&quot;numbers&quot;,&quot;serverSide&quot;:false,&quot;autoWidth&quot;:true,&quot;clickFilter&quot;:&quot;false&quot;,&quot;scrollOffset&quot;:0,&quot;resetButton&quot;:false,&quot;multiAddToCart&quot;:true,&quot;multiCartLocation&quot;:&quot;bottom&quot;,&quot;variations&quot;:&quot;dropdown&quot;,&quot;ajaxCart&quot;:false,&quot;numOrder&quot;:false,&quot;stickyHeader&quot;:false,&quot;lengthMenu&quot;:[[10,25,50,100,-1],[10,25,50,100,&quot;Alle&quot;]],&quot;columnDefs&quot;:[{&quot;className&quot;:&quot;col-name&quot;,&quot;targets&quot;:0,&quot;type&quot;:&quot;html&quot;},{&quot;className&quot;:&quot;col-summary col-short-description&quot;,&quot;targets&quot;:1,&quot;type&quot;:&quot;html&quot;},{&quot;className&quot;:&quot;col-price&quot;,&quot;targets&quot;:2,&quot;type&quot;:&quot;html-num&quot;},{&quot;className&quot;:&quot;col-buy col-add-to-cart&quot;,&quot;targets&quot;:3,&quot;type&quot;:&quot;html&quot;}],&quot;responsive&quot;:{&quot;details&quot;:{&quot;display&quot;:&quot;child_row&quot;}},&quot;search&quot;:{&quot;search&quot;:&quot;&quot;},&quot;dom&quot;:&quot;&lt;\\&quot;wc-product-table-wrapper twentytwentytwo wpt-styling-custom\\&quot;&lt;\\&quot;wc-product-table-controls wc-product-table-above\\&quot;&gt;t&lt;\\&quot;wc-product-table-controls wc-product-table-below\\&quot;&gt;&gt;&quot;}\" data-filters=\"false\" data-order=\"[]\"><thead><tr><th class=\"all\" data-name=\"name\" data-orderable=\"true\" data-searchable=\"true\" data-priority=\"1\">Name<\/th><th data-name=\"summary\" data-orderable=\"true\" data-searchable=\"true\" data-priority=\"11\">Summary<\/th><th data-name=\"price\" data-orderable=\"true\" data-searchable=\"true\" data-priority=\"3\">Price<\/th><th data-name=\"buy\" data-orderable=\"false\" data-searchable=\"true\" data-priority=\"2\">Buy<span class=\"wpt-bulk-select-wrap\"><label class=\"wpt-bulk-select-label\">Alle ausw\u00e4hlen<\/label><input type=\"checkbox\" class=\"wpt-bulk-select\"\/><span class=\"wpt-multi-checkbox\"><\/span><\/span><\/th><\/tr><\/thead><\/table>\n\n<h2 class=\"wp-block-heading\">FAQs<\/h2>\n\n<div class=\"wp-block-gutena-accordion gutena-accordion-block gutena-accordion-block-cda41c-31 is-layout-flow wp-block-gutena-accordion-is-layout-flow\" data-single=\"true\">\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">Abrechnung &amp; Abonnements<\/h2>\n<div class=\"trigger-up-down\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\"><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='billing' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='modified' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/de\/wp-json\/wp\/v2\/pages\/4360' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t\n\t<\/div>\n\n\t\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">Infrastruktur und Hosting<\/h2>\n<div class=\"trigger-up-down\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\"><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='infrastructure' id='ewd-ufaq-include-category' \/>\n<input type='hidden' 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Die perfekte Helpdesk-L\u00f6sung f\u00fcr alle, die professionellen Kundensupport leisten m\u00fcssen. <\/p>\n","protected":false},"author":1,"featured_media":5481,"parent":4348,"menu_order":112,"comment_status":"closed","ping_status":"closed","template":"","meta":{"slim_seo":{"title":"Helpdesk - maxc.io","description":"FreeScout Open-Source Helpdesk &amp; Shared Mailbox. 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