{"id":4359,"date":"2023-04-01T21:06:05","date_gmt":"2023-04-01T20:06:05","guid":{"rendered":"https:\/\/maxc.io\/services\/helpdesk\/"},"modified":"2025-03-20T12:10:56","modified_gmt":"2025-03-20T12:10:56","slug":"service-dassistance","status":"publish","type":"page","link":"https:\/\/maxc.io\/fr\/services\/service-dassistance\/","title":{"rendered":"Service d&rsquo;assistance"},"content":{"rendered":"\n<div class=\"wp-block-cover alignwide is-light\" style=\"border-radius:10px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-20 has-background-dim\"><\/span><img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk.png\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"Help desk\" data-object-fit=\"cover\" data-object-position=\"50% 50%\" style=\"object-position:50% 50%;\" srcset=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk.png 768w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk-600x400.png 600w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk-300x200.png 300w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk-500x333.png 500w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-left wp-block-paragraph\">La solution d&rsquo;assistance parfaite pour ceux qui ont besoin de fournir une assistance professionnelle \u00e0 un prix raisonnable sans renoncer \u00e0 la protection de la vie priv\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le service d&rsquo;assistance et la bo\u00eete de r\u00e9ception partag\u00e9e que nous recommandons est <a href=\"https:\/\/freescout.net\/\">FreeScout<\/a>. Nous h\u00e9bergeons votre propre instance sur notre plateforme de serveurs s\u00e9curis\u00e9s.<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-20959078 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#pricing\">nos prix<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#contact\">nous contacter<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"features\">Caract\u00e9ristiques du produit<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Nombre illimit\u00e9 d&rsquo;agents d&rsquo;assistance, de tickets et de bo\u00eetes aux lettres<\/li>\n\n\n\n<li>100 % adapt\u00e9 \u00e0 la mobilit\u00e9<\/li>\n\n\n\n<li>Multilingue<\/li>\n\n\n\n<li>Int\u00e9gration transparente du courrier \u00e9lectronique<\/li>\n\n\n\n<li>Notifications push<\/li>\n\n\n\n<li>Portail de l&rsquo;utilisateur final<\/li>\n\n\n\n<li>Base de connaissances<\/li>\n\n\n\n<li>Rapports en temps r\u00e9el<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"598\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1024x598.png\" alt=\"freescout-capture d'&#xE9;cran\" class=\"wp-image-4838\" srcset=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1024x598.png 1024w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-600x350.png 600w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-300x175.png 300w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-768x448.png 768w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1536x897.png 1536w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-500x292.png 500w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-800x467.png 800w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1280x747.png 1280w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot.png 1576w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/freescout.net\">FreeScout<\/a><\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Description du service<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>FreeScout help desk et bo\u00eete aux lettres partag\u00e9e (alternative \u00e0 Zendesk \/ HelpScout)<\/li>\n\n\n\n<li>Logiciels libres<\/li>\n\n\n\n<li>Install\u00e9 sur un serveur d\u00e9di\u00e9 et isol\u00e9<\/li>\n\n\n\n<li>Configur\u00e9 selon vos propres besoins<\/li>\n\n\n\n<li>Portail d&rsquo;assistance pour les utilisateurs de l&rsquo;administration<\/li>\n\n\n\n<li>Maintenu et toujours mis \u00e0 jour<\/li>\n\n\n\n<li>10 bo\u00eetes aux lettres<\/li>\n\n\n\n<li>10 Go de stockage<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Les \u00e9l\u00e9ments suivants font partie de la norme de tous nos services :<\/p>\n\n<ul class=\"wp-block-list\">\n<li> H\u00e9bergement s\u00e9curis\u00e9 sur notre plateforme d&rsquo;infrastructure en nuage<\/li>\n\n\n\n<li>Application et donn\u00e9es isol\u00e9es dans votre propre conteneur de serveur d\u00e9di\u00e9<\/li>\n\n\n\n<li>Surveillance 24 heures sur 24, 7 jours sur 7<\/li>\n\n\n\n<li>Sauvegarde compl\u00e8te et r\u00e9cup\u00e9ration<\/li>\n\n\n\n<li>Distribution fiable du courrier \u00e9lectronique SMTP<\/li>\n\n\n\n<li>Certificats s\u00e9curis\u00e9s TLS de Let&rsquo;s Encrypt toujours mis \u00e0 jour<\/li>\n\n\n\n<li>Mises \u00e0 jour r\u00e9guli\u00e8res de l&rsquo;application vers la derni\u00e8re version<\/li>\n\n\n\n<li>Portail d&rsquo;assistance aux utilisateurs pour l&rsquo;administration<\/li>\n\n\n\n<li>Page de statut du client individuel<\/li>\n\n\n\n<li>Une infrastructure aliment\u00e9e \u00e0 100 % par des \u00e9nergies renouvelables<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"pricing\">Tarification<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Notre tarification est bas\u00e9e sur un abonnement mensuel.<\/li>\n\n\n\n<li>Nous facturons l&rsquo;h\u00e9bergement de l&rsquo;application ainsi que la maintenance et l&rsquo;assistance syst\u00e8me.<\/li>\n\n\n\n<li>Les compl\u00e9ments peuvent \u00eatre achet\u00e9s en tant qu&rsquo;\u00e9l\u00e9ments d&rsquo;abonnement suppl\u00e9mentaires et multipli\u00e9s selon les besoins.<\/li>\n<\/ul>\n\n<div class=\"woocommerce\"><\/div><table id=\"wcpt_9434681bc6602f66_1\" class=\"wc-product-table woocommerce multicart-enabled\" width=\"100%\" data-config=\"{&quot;pageLength&quot;:25,&quot;pagingType&quot;:&quot;numbers&quot;,&quot;serverSide&quot;:false,&quot;autoWidth&quot;:true,&quot;clickFilter&quot;:&quot;false&quot;,&quot;scrollOffset&quot;:0,&quot;resetButton&quot;:false,&quot;multiAddToCart&quot;:true,&quot;multiCartLocation&quot;:&quot;bottom&quot;,&quot;variations&quot;:&quot;dropdown&quot;,&quot;ajaxCart&quot;:false,&quot;numOrder&quot;:false,&quot;stickyHeader&quot;:false,&quot;lengthMenu&quot;:[[10,25,50,100,-1],[10,25,50,100,&quot;Tous&quot;]],&quot;columnDefs&quot;:[{&quot;className&quot;:&quot;col-name&quot;,&quot;targets&quot;:0,&quot;type&quot;:&quot;html&quot;},{&quot;className&quot;:&quot;col-summary col-short-description&quot;,&quot;targets&quot;:1,&quot;type&quot;:&quot;html&quot;},{&quot;className&quot;:&quot;col-price&quot;,&quot;targets&quot;:2,&quot;type&quot;:&quot;html-num&quot;},{&quot;className&quot;:&quot;col-buy col-add-to-cart&quot;,&quot;targets&quot;:3,&quot;type&quot;:&quot;html&quot;}],&quot;responsive&quot;:{&quot;details&quot;:{&quot;display&quot;:&quot;child_row&quot;}},&quot;search&quot;:{&quot;search&quot;:&quot;&quot;},&quot;dom&quot;:&quot;&lt;\\&quot;wc-product-table-wrapper twentytwentytwo wpt-styling-custom\\&quot;&lt;\\&quot;wc-product-table-controls wc-product-table-above\\&quot;&gt;t&lt;\\&quot;wc-product-table-controls wc-product-table-below\\&quot;&gt;&gt;&quot;}\" data-filters=\"false\" data-order=\"[]\"><thead><tr><th class=\"all\" data-name=\"name\" data-orderable=\"true\" data-searchable=\"true\" data-priority=\"1\">Name<\/th><th data-name=\"summary\" data-orderable=\"true\" data-searchable=\"true\" data-priority=\"11\">Summary<\/th><th data-name=\"price\" data-orderable=\"true\" data-searchable=\"true\" data-priority=\"3\">Price<\/th><th data-name=\"buy\" data-orderable=\"false\" data-searchable=\"true\" data-priority=\"2\">Buy<span class=\"wpt-bulk-select-wrap\"><label class=\"wpt-bulk-select-label\">S\u00e9lectionner tout<\/label><input type=\"checkbox\" class=\"wpt-bulk-select\"\/><span class=\"wpt-multi-checkbox\"><\/span><\/span><\/th><\/tr><\/thead><\/table>\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n<div class=\"wp-block-gutena-accordion gutena-accordion-block gutena-accordion-block-cda41c-31 is-layout-flow wp-block-gutena-accordion-is-layout-flow\" data-single=\"true\">\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">Facturation et abonnements<\/h2>\n<div class=\"trigger-up-down\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\"><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='billing' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='modified' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/pages\/4359' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t\n\t<\/div>\n\n\t\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">Infrastructure et h\u00e9bergement<\/h2>\n<div class=\"trigger-up-down\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\"><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" 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La solution de help desk parfaite pour ceux qui ont besoin de fournir un support client professionnel. <\/p>\n","protected":false},"author":1,"featured_media":5480,"parent":4347,"menu_order":112,"comment_status":"closed","ping_status":"closed","template":"","meta":{"slim_seo":{"title":"Service d'assistance - maxc.io","description":"FreeScout open-source Helpdesk &amp; Shared Mailbox. 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