{"id":4359,"date":"2023-04-01T21:06:05","date_gmt":"2023-04-01T20:06:05","guid":{"rendered":"https:\/\/maxc.io\/services\/helpdesk\/"},"modified":"2025-03-20T12:10:56","modified_gmt":"2025-03-20T12:10:56","slug":"service-dassistance","status":"publish","type":"page","link":"https:\/\/maxc.io\/fr\/services\/service-dassistance\/","title":{"rendered":"Service d&rsquo;assistance"},"content":{"rendered":"\n<div class=\"wp-block-cover alignwide is-light\" style=\"border-radius:10px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-20 has-background-dim\"><\/span><img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk.png\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"Help desk\" data-object-fit=\"cover\" data-object-position=\"50% 50%\" style=\"object-position:50% 50%;\" srcset=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk.png 768w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk-300x200.png 300w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk-500x333.png 500w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/08\/help-desk-600x400.png 600w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-left\">La solution d&rsquo;assistance parfaite pour ceux qui ont besoin de fournir une assistance professionnelle \u00e0 un prix raisonnable sans renoncer \u00e0 la protection de la vie priv\u00e9e.<\/p>\n\n\n\n<p>Le service d&rsquo;assistance et la bo\u00eete de r\u00e9ception partag\u00e9e que nous recommandons est <a href=\"https:\/\/freescout.net\/\">FreeScout<\/a>. Nous h\u00e9bergeons votre propre instance sur notre plateforme de serveurs s\u00e9curis\u00e9s.<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#pricing\">nos prix<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#contact\">nous contacter<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"features\">Caract\u00e9ristiques du produit<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Nombre illimit\u00e9 d&rsquo;agents d&rsquo;assistance, de tickets et de bo\u00eetes aux lettres<\/li>\n\n\n\n<li>100 % adapt\u00e9 \u00e0 la mobilit\u00e9<\/li>\n\n\n\n<li>Multilingue<\/li>\n\n\n\n<li>Int\u00e9gration transparente du courrier \u00e9lectronique<\/li>\n\n\n\n<li>Notifications push<\/li>\n\n\n\n<li>Portail de l&rsquo;utilisateur final<\/li>\n\n\n\n<li>Base de connaissances<\/li>\n\n\n\n<li>Rapports en temps r\u00e9el<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"598\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1024x598.png\" alt=\"freescout-capture d'&#xE9;cran\" class=\"wp-image-4838\" srcset=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1024x598.png 1024w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-300x175.png 300w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-768x448.png 768w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1536x897.png 1536w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-500x292.png 500w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-800x467.png 800w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-1280x747.png 1280w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot-600x350.png 600w, https:\/\/maxc.io\/wp-content\/uploads\/2023\/07\/freescout-screenshot.png 1576w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/freescout.net\">FreeScout<\/a><\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Description du service<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>FreeScout help desk et bo\u00eete aux lettres partag\u00e9e (alternative \u00e0 Zendesk \/ HelpScout)<\/li>\n\n\n\n<li>Logiciels libres<\/li>\n\n\n\n<li>Install\u00e9 sur un serveur d\u00e9di\u00e9 et isol\u00e9<\/li>\n\n\n\n<li>Configur\u00e9 selon vos propres besoins<\/li>\n\n\n\n<li>Portail d&rsquo;assistance pour les utilisateurs de l&rsquo;administration<\/li>\n\n\n\n<li>Maintenu et toujours mis \u00e0 jour<\/li>\n\n\n\n<li>10 bo\u00eetes aux lettres<\/li>\n\n\n\n<li>10 Go de stockage<\/li>\n<\/ul>\n\n<p>Les \u00e9l\u00e9ments suivants font partie de la norme de tous nos services :<\/p>\n\n<ul class=\"wp-block-list\">\n<li> H\u00e9bergement s\u00e9curis\u00e9 sur notre plateforme d&rsquo;infrastructure en nuage<\/li>\n\n\n\n<li>Application et donn\u00e9es isol\u00e9es dans votre propre conteneur de serveur d\u00e9di\u00e9<\/li>\n\n\n\n<li>Surveillance 24 heures sur 24, 7 jours sur 7<\/li>\n\n\n\n<li>Sauvegarde compl\u00e8te et r\u00e9cup\u00e9ration<\/li>\n\n\n\n<li>Distribution fiable du courrier \u00e9lectronique SMTP<\/li>\n\n\n\n<li>Certificats s\u00e9curis\u00e9s TLS de Let&rsquo;s Encrypt toujours mis \u00e0 jour<\/li>\n\n\n\n<li>Mises \u00e0 jour r\u00e9guli\u00e8res de l&rsquo;application vers la derni\u00e8re version<\/li>\n\n\n\n<li>Portail d&rsquo;assistance aux utilisateurs pour l&rsquo;administration<\/li>\n\n\n\n<li>Page de statut du client individuel<\/li>\n\n\n\n<li>Une infrastructure aliment\u00e9e \u00e0 100 % par des \u00e9nergies renouvelables<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"pricing\">Tarification<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Notre tarification est bas\u00e9e sur un abonnement mensuel.<\/li>\n\n\n\n<li>Nous facturons l&rsquo;h\u00e9bergement de l&rsquo;application ainsi que la maintenance et l&rsquo;assistance syst\u00e8me.<\/li>\n\n\n\n<li>Les compl\u00e9ments peuvent \u00eatre achet\u00e9s en tant qu&rsquo;\u00e9l\u00e9ments d&rsquo;abonnement suppl\u00e9mentaires et multipli\u00e9s selon les besoins.<\/li>\n<\/ul>\n\n<div class=\"woocommerce\"><\/div><table id=\"wcpt_405e7e18ce4e553e_1\" class=\"wc-product-table woocommerce multicart-enabled\" width=\"100%\" data-config=\"{&quot;pageLength&quot;:25,&quot;pagingType&quot;:&quot;numbers&quot;,&quot;serverSide&quot;:false,&quot;autoWidth&quot;:true,&quot;clickFilter&quot;:&quot;false&quot;,&quot;scrollOffset&quot;:0,&quot;resetButton&quot;:false,&quot;multiAddToCart&quot;:true,&quot;multiCartLocation&quot;:&quot;bottom&quot;,&quot;variations&quot;:&quot;dropdown&quot;,&quot;ajaxCart&quot;:false,&quot;numOrder&quot;:false,&quot;stickyHeader&quot;:false,&quot;lengthMenu&quot;:[[10,25,50,100,-1],[10,25,50,100,&quot;Tous&quot;]],&quot;columnDefs&quot;:[{&quot;className&quot;:&quot;col-image&quot;,&quot;targets&quot;:0,&quot;type&quot;:&quot;html&quot;},{&quot;className&quot;:&quot;col-name&quot;,&quot;targets&quot;:1,&quot;type&quot;:&quot;html&quot;},{&quot;className&quot;:&quot;col-summary col-short-description&quot;,&quot;targets&quot;:2,&quot;type&quot;:&quot;html&quot;},{&quot;className&quot;:&quot;col-price&quot;,&quot;targets&quot;:3,&quot;type&quot;:&quot;html-num&quot;},{&quot;className&quot;:&quot;col-buy col-add-to-cart&quot;,&quot;targets&quot;:4,&quot;type&quot;:&quot;html&quot;}],&quot;responsive&quot;:{&quot;details&quot;:{&quot;display&quot;:&quot;child_row&quot;}},&quot;search&quot;:{&quot;search&quot;:&quot;&quot;},&quot;dom&quot;:&quot;&lt;\\&quot;wc-product-table-wrapper twentytwentytwo wpt-styling-custom\\&quot;&lt;\\&quot;wc-product-table-controls wc-product-table-above\\&quot;&gt;t&lt;\\&quot;wc-product-table-controls wc-product-table-below\\&quot;&gt;&gt;&quot;}\" data-filters=\"false\" data-order=\"[]\"><thead><tr><th class=\"all\" data-name=\"image\" data-orderable=\"false\" data-searchable=\"false\" data-width=\"70px\" data-priority=\"4\">Image<\/th><th data-name=\"name\" data-orderable=\"true\" data-searchable=\"true\" data-priority=\"1\">Name<\/th><th data-name=\"summary\" data-orderable=\"true\" data-searchable=\"true\" data-priority=\"11\">Summary<\/th><th data-name=\"price\" data-orderable=\"true\" data-searchable=\"true\" data-priority=\"3\">Price<\/th><th data-name=\"buy\" data-orderable=\"false\" data-searchable=\"true\" data-priority=\"2\">Buy<span class=\"wpt-bulk-select-wrap\"><label class=\"wpt-bulk-select-label\">S\u00e9lectionner tout<\/label><input type=\"checkbox\" class=\"wpt-bulk-select\"\/><span class=\"wpt-multi-checkbox\"><\/span><\/span><\/th><\/tr><\/thead><tbody><tr id=\"product-row-4219\" class=\"product product-row product-4219 instock virtual sold-individually product-type-simple purchasable\"><td><div data-thumb=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-customer-service-agent-300-100x100.png\" class=\"product-thumbnail-wrapper woocommerce-product-gallery__image\"><a href=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-customer-service-agent-300.png\"><img decoding=\"async\" width=\"70\" height=\"70\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-customer-service-agent-300-100x100.png\" class=\"product-thumbnail product-table-image\" alt=\"FreeScout - Helpdesk et bo\u00eete aux lettres partag\u00e9e\" title=\"044-customer-service-agent-300\" data-caption=\"FreeScout - Helpdesk et bo\u00eete aux lettres partag\u00e9e\" data-src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-customer-service-agent-300.png\" data-large_image=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-customer-service-agent-300.png\" data-large_image_width=\"300\" data-large_image_height=\"300\" \/><\/a><\/div><\/td><td><a href=\"https:\/\/maxc.io\/fr\/produit\/freescout-helpdesk-et-boite-aux-lettres-partagee\/\" class=\"single-product-link\" data-product_id=\"4219\">FreeScout - Helpdesk et bo\u00eete aux lettres partag\u00e9e<\/a><\/td><td><p>H\u00e9bergement, maintenance et support de <a href=\"https:\/\/freescout.net\/\">FreeScout<\/a> <\/p>\n<\/td><td data-sort=\"23.44\"> <span class=\"woocommerce-Price-amount amount\"><span class=\"woocommerce-Price-currencySymbol\"><\/span><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>23,44<\/bdi><\/span><\/span> \/ month <\/td><td><div class=\"add-to-cart-wrapper multi-cart no-cart-button with-quantity\">   <form class=\"cart\" action=\"\" method=\"post\" enctype='multipart\/form-data'> <div class=\"add-to-cart-button\"> <div class=\"quantity\"> <label class=\"screen-reader-text\" for=\"quantity_69d7e5b8ebd04\">quantit\u00e9 de FreeScout - Helpdesk et bo\u00eete aux lettres partag\u00e9e<\/label> <input type=\"hidden\" id=\"quantity_69d7e5b8ebd04\" class=\"input-text qty text\" name=\"quantity\" value=\"1\" aria-label=\"Quantit\u00e9 de produits\" min=\"1\" max=\"1\" step=\"1\" placeholder=\"\" inputmode=\"numeric\" autocomplete=\"off\" \/> <\/div> <button type=\"submit\" name=\"add-to-cart\" value=\"4219\" class=\"single_add_to_cart_button button alt wp-element-button\">Subscribe<\/button> <\/div> <\/form>  <div class=\"multi-cart-check\"> <input type=\"hidden\" name=\"wpt_product_price\" value=\"23.44\" form=\"multi-cart\"\/> <input type=\"checkbox\" name=\"product_ids[]\" value=\"4219\" form=\"multi-cart\"\/> <span class=\"wpt-multi-checkbox\"><\/span> <input type=\"hidden\" name=\"cart_data[p4219][quantity]\" data-input-name=\"quantity\" value=\"1\" form=\"multi-cart\" \/> <\/div> <\/div><\/td><\/tr><tr id=\"product-row-4221\" class=\"product product-row product-4221 instock virtual product-type-simple purchasable\"><td><div data-thumb=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/080-mail-inbox-300-100x100.png\" class=\"product-thumbnail-wrapper woocommerce-product-gallery__image\"><a href=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/080-mail-inbox-300.png\"><img decoding=\"async\" width=\"70\" height=\"70\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/080-mail-inbox-300-100x100.png\" class=\"product-thumbnail product-table-image\" alt=\"Add-on : 20 bo\u00eetes aux lettres\" title=\"080-mail-inbox-300\" data-caption=\"Add-on : 20 bo\u00eetes aux lettres\" data-src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/080-mail-inbox-300.png\" data-large_image=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/080-mail-inbox-300.png\" data-large_image_width=\"300\" data-large_image_height=\"300\" \/><\/a><\/div><\/td><td><a href=\"https:\/\/maxc.io\/fr\/produit\/add-on-boites-aux-lettres-supplementaires\/\" class=\"single-product-link\" data-product_id=\"4221\">Add-on : 20 bo\u00eetes aux lettres<\/a><\/td><td><p>20 bo\u00eetes aux lettres suppl\u00e9mentaires, 20 Go de stockage<\/p>\n<\/td><td data-sort=\"11.72\"> <span class=\"woocommerce-Price-amount amount\"><span class=\"woocommerce-Price-currencySymbol\"><\/span><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>11,72<\/bdi><\/span><\/span> \/ month <\/td><td><div class=\"add-to-cart-wrapper multi-cart no-cart-button with-quantity\">   <form class=\"cart\" action=\"\" method=\"post\" enctype='multipart\/form-data'> <div class=\"add-to-cart-button\"> <div class=\"quantity\"> <label class=\"screen-reader-text\" for=\"quantity_69d7e5b8ee572\">quantit\u00e9 de Add-on : 20 bo\u00eetes aux lettres<\/label> <input type=\"number\" id=\"quantity_69d7e5b8ee572\" class=\"input-text qty text\" name=\"quantity\" value=\"1\" aria-label=\"Quantit\u00e9 de produits\" min=\"1\" step=\"1\" placeholder=\"\" inputmode=\"numeric\" autocomplete=\"off\" \/> <\/div> <button type=\"submit\" name=\"add-to-cart\" value=\"4221\" class=\"single_add_to_cart_button button alt wp-element-button\">Subscribe<\/button> <\/div> <\/form>  <div class=\"multi-cart-check\"> <input type=\"hidden\" name=\"wpt_product_price\" value=\"11.72\" form=\"multi-cart\"\/> <input type=\"checkbox\" name=\"product_ids[]\" value=\"4221\" form=\"multi-cart\"\/> <span class=\"wpt-multi-checkbox\"><\/span> <input type=\"hidden\" name=\"cart_data[p4221][quantity]\" data-input-name=\"quantity\" value=\"1\" form=\"multi-cart\" \/> <\/div> <\/div><\/td><\/tr><tr id=\"product-row-7436\" class=\"product product-row product-7436 instock product-type-simple purchasable\"><td><div data-thumb=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300-100x100.png\" class=\"product-thumbnail-wrapper woocommerce-product-gallery__image\"><a href=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300.png\"><img decoding=\"async\" width=\"70\" height=\"70\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300-100x100.png\" class=\"product-thumbnail product-table-image\" alt=\"Compl\u00e9ment : 20 Go de stockage\" title=\"036-database-storage-300\" data-caption=\"Compl\u00e9ment : 20 Go de stockage\" data-src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300.png\" data-large_image=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300.png\" data-large_image_width=\"300\" data-large_image_height=\"300\" \/><\/a><\/div><\/td><td><a href=\"https:\/\/maxc.io\/fr\/produit\/add-on-storage-20\/\" class=\"single-product-link\" data-product_id=\"7436\">Compl\u00e9ment : 20 Go de stockage<\/a><\/td><td><p>20 Go de stockage SSD suppl\u00e9mentaire par service<\/p>\n<\/td><td data-sort=\"5.86\"> <span class=\"woocommerce-Price-amount amount\"><span class=\"woocommerce-Price-currencySymbol\"><\/span><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>5,86<\/bdi><\/span><\/span> \/ month <\/td><td><div class=\"add-to-cart-wrapper multi-cart no-cart-button with-quantity\">   <form class=\"cart\" action=\"\" method=\"post\" enctype='multipart\/form-data'> <div class=\"add-to-cart-button\"> <div class=\"quantity\"> <label class=\"screen-reader-text\" for=\"quantity_69d7e5b8f0641\">quantit\u00e9 de Compl\u00e9ment : 20 Go de stockage<\/label> <input type=\"number\" id=\"quantity_69d7e5b8f0641\" class=\"input-text qty text\" name=\"quantity\" value=\"1\" aria-label=\"Quantit\u00e9 de produits\" min=\"1\" step=\"1\" placeholder=\"\" inputmode=\"numeric\" autocomplete=\"off\" \/> <\/div> <button type=\"submit\" name=\"add-to-cart\" value=\"7436\" class=\"single_add_to_cart_button button alt wp-element-button\">Subscribe<\/button> <\/div> <\/form>  <div class=\"multi-cart-check\"> <input type=\"hidden\" name=\"wpt_product_price\" value=\"5.86\" form=\"multi-cart\"\/> <input type=\"checkbox\" name=\"product_ids[]\" value=\"7436\" form=\"multi-cart\"\/> <span class=\"wpt-multi-checkbox\"><\/span> <input type=\"hidden\" name=\"cart_data[p7436][quantity]\" data-input-name=\"quantity\" value=\"1\" form=\"multi-cart\" \/> <\/div> <\/div><\/td><\/tr><tr id=\"product-row-9267\" class=\"product product-row product-9267 instock product-type-simple purchasable\"><td><div data-thumb=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300-100x100.png\" class=\"product-thumbnail-wrapper woocommerce-product-gallery__image\"><a href=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300.png\"><img decoding=\"async\" width=\"70\" height=\"70\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300-100x100.png\" class=\"product-thumbnail product-table-image\" alt=\"Compl\u00e9ment : 20 Go de stockage (Copy)\" title=\"036-database-storage-300\" data-caption=\"Compl\u00e9ment : 20 Go de stockage (Copy)\" data-src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300.png\" data-large_image=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/036-database-storage-300.png\" data-large_image_width=\"300\" data-large_image_height=\"300\" \/><\/a><\/div><\/td><td><a href=\"https:\/\/maxc.io\/fr\/produit\/complement-20-go-de-stockage-copy\/\" class=\"single-product-link\" data-product_id=\"9267\">Compl\u00e9ment : 20 Go de stockage (Copy)<\/a><\/td><td><p>20 Go de stockage SSD suppl\u00e9mentaire par service<\/p>\n<\/td><td data-sort=\"29.30\"> <span class=\"woocommerce-Price-amount amount\"><span class=\"woocommerce-Price-currencySymbol\"><\/span><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>29,30<\/bdi><\/span><\/span> \/ month <\/td><td><div class=\"add-to-cart-wrapper multi-cart no-cart-button with-quantity\">   <form class=\"cart\" action=\"\" method=\"post\" enctype='multipart\/form-data'> <div class=\"add-to-cart-button\"> <div class=\"quantity\"> <label class=\"screen-reader-text\" for=\"quantity_69d7e5b8f1c42\">quantit\u00e9 de Compl\u00e9ment : 20 Go de stockage (Copy)<\/label> <input type=\"number\" id=\"quantity_69d7e5b8f1c42\" class=\"input-text qty text\" name=\"quantity\" value=\"1\" aria-label=\"Quantit\u00e9 de produits\" min=\"1\" step=\"1\" placeholder=\"\" inputmode=\"numeric\" autocomplete=\"off\" \/> <\/div> <button type=\"submit\" name=\"add-to-cart\" value=\"9267\" class=\"single_add_to_cart_button button alt wp-element-button\">Subscribe<\/button> <\/div> <\/form>  <div class=\"multi-cart-check\"> <input type=\"hidden\" name=\"wpt_product_price\" value=\"29.3\" form=\"multi-cart\"\/> <input type=\"checkbox\" name=\"product_ids[]\" value=\"9267\" form=\"multi-cart\"\/> <span class=\"wpt-multi-checkbox\"><\/span> <input type=\"hidden\" name=\"cart_data[p9267][quantity]\" data-input-name=\"quantity\" value=\"1\" form=\"multi-cart\" \/> <\/div> <\/div><\/td><\/tr><tr id=\"product-row-4188\" class=\"product product-row product-4188 instock virtual product-type-simple purchasable\"><td><div data-thumb=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-pen-and-paper-300-100x100.png\" class=\"product-thumbnail-wrapper woocommerce-product-gallery__image\"><a href=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-pen-and-paper-300.png\"><img decoding=\"async\" width=\"70\" height=\"70\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-pen-and-paper-300-100x100.png\" class=\"product-thumbnail product-table-image\" alt=\"Add-on : T\u00e2ches de service\" title=\"044-pen-and-paper-300\" data-caption=\"Add-on : T\u00e2ches de service\" data-src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-pen-and-paper-300.png\" data-large_image=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/044-pen-and-paper-300.png\" data-large_image_width=\"300\" data-large_image_height=\"300\" \/><\/a><\/div><\/td><td><a href=\"https:\/\/maxc.io\/fr\/produit\/taches-de-services-complementaires\/\" class=\"single-product-link\" data-product_id=\"4188\">Add-on : T\u00e2ches de service<\/a><\/td><td><p>5 t\u00e2ches par an, pour tous les services souscrits<\/p>\n<\/td><td data-sort=\"11.72\"> <span class=\"woocommerce-Price-amount amount\"><span class=\"woocommerce-Price-currencySymbol\"><\/span><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>11,72<\/bdi><\/span><\/span> \/ month <\/td><td><div class=\"add-to-cart-wrapper multi-cart no-cart-button with-quantity\">   <form class=\"cart\" action=\"\" method=\"post\" enctype='multipart\/form-data'> <div class=\"add-to-cart-button\"> <div class=\"quantity\"> <label class=\"screen-reader-text\" for=\"quantity_69d7e5b8f38d4\">quantit\u00e9 de Add-on : T\u00e2ches de service<\/label> <input type=\"number\" id=\"quantity_69d7e5b8f38d4\" class=\"input-text qty text\" name=\"quantity\" value=\"1\" aria-label=\"Quantit\u00e9 de produits\" min=\"1\" step=\"1\" placeholder=\"\" inputmode=\"numeric\" autocomplete=\"off\" \/> <\/div> <button type=\"submit\" name=\"add-to-cart\" value=\"4188\" class=\"single_add_to_cart_button button alt wp-element-button\">Subscribe<\/button> <\/div> <\/form>  <div class=\"multi-cart-check\"> <input type=\"hidden\" name=\"wpt_product_price\" value=\"11.72\" form=\"multi-cart\"\/> <input type=\"checkbox\" name=\"product_ids[]\" value=\"4188\" form=\"multi-cart\"\/> <span class=\"wpt-multi-checkbox\"><\/span> <input type=\"hidden\" name=\"cart_data[p4188][quantity]\" data-input-name=\"quantity\" value=\"1\" form=\"multi-cart\" \/> <\/div> <\/div><\/td><\/tr><tr id=\"product-row-4126\" class=\"product product-row product-4126 instock virtual product-type-simple purchasable\"><td><div data-thumb=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/015-people-network-300-100x100.png\" class=\"product-thumbnail-wrapper woocommerce-product-gallery__image\"><a href=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/015-people-network-300.png\"><img decoding=\"async\" width=\"70\" height=\"70\" src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/015-people-network-300-100x100.png\" class=\"product-thumbnail product-table-image\" alt=\"Add-on : Soutien aux utilisateurs\" title=\"015-people-network-300\" data-caption=\"Add-on : Soutien aux utilisateurs\" data-src=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/015-people-network-300.png\" data-large_image=\"https:\/\/maxc.io\/wp-content\/uploads\/2023\/04\/015-people-network-300.png\" data-large_image_width=\"300\" data-large_image_height=\"300\" \/><\/a><\/div><\/td><td><a href=\"https:\/\/maxc.io\/fr\/produit\/support-utilisateur-additionnel\/\" class=\"single-product-link\" data-product_id=\"4126\">Add-on : Soutien aux utilisateurs<\/a><\/td><td><p>10 utilisateurs acc\u00e8s d&rsquo;\u00e9quipe, pour tous les services souscrits<\/p>\n<\/td><td data-sort=\"11.72\"> <span class=\"woocommerce-Price-amount amount\"><span class=\"woocommerce-Price-currencySymbol\"><\/span><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>11,72<\/bdi><\/span><\/span> \/ month <\/td><td><div class=\"add-to-cart-wrapper multi-cart no-cart-button with-quantity\">   <form class=\"cart\" action=\"\" method=\"post\" enctype='multipart\/form-data'> <div class=\"add-to-cart-button\"> <div class=\"quantity\"> <label class=\"screen-reader-text\" for=\"quantity_69d7e5b90114b\">quantit\u00e9 de Add-on : Soutien aux utilisateurs<\/label> <input type=\"number\" id=\"quantity_69d7e5b90114b\" class=\"input-text qty text\" name=\"quantity\" value=\"1\" aria-label=\"Quantit\u00e9 de produits\" min=\"1\" step=\"1\" placeholder=\"\" inputmode=\"numeric\" autocomplete=\"off\" \/> <\/div> <button type=\"submit\" name=\"add-to-cart\" value=\"4126\" class=\"single_add_to_cart_button button alt wp-element-button\">Subscribe<\/button> <\/div> <\/form>  <div class=\"multi-cart-check\"> <input type=\"hidden\" name=\"wpt_product_price\" value=\"11.72\" form=\"multi-cart\"\/> <input type=\"checkbox\" name=\"product_ids[]\" value=\"4126\" form=\"multi-cart\"\/> <span class=\"wpt-multi-checkbox\"><\/span> <input type=\"hidden\" name=\"cart_data[p4126][quantity]\" data-input-name=\"quantity\" value=\"1\" form=\"multi-cart\" \/> <\/div> <\/div><\/td><\/tr><\/tbody><\/table>\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n<div class=\"wp-block-gutena-accordion gutena-accordion-block gutena-accordion-block-cda41c-31 is-layout-flow wp-block-gutena-accordion-is-layout-flow\" data-single=\"true\">\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">Facturation et abonnements<\/h2>\n<div class=\"trigger-up-down\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\"><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='billing' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='modified' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/pages\/4359' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div id='ewd-ufaq-faq-category-billing-fr' class='ewd-ufaq-faq-category'>\n\t\n\t<div class='ewd-ufaq-faq-category-title '  >\n\t\t\n\t\t<h3 title=\"Click here to open Billing &amp; Subscriptions\">\n\t\t\tBilling &amp; Subscriptions\t\t\t\t\t<\/h3>\n\n\t\t\t\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-faq-category-inner ' >\n<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4227-EMc5KF8Gfz' data-post_id='4227'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tLes abonnements se renouvellent-ils automatiquement ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Oui, sauf si vous les annulez. Vous pouvez g\u00e9rer les abonnements via votre compte maxc.io.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4230-cRYUGD2fKC' data-post_id='4230'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tQuel est le d\u00e9lai d&rsquo;annulation ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Aucun pr\u00e9avis n&rsquo;est n\u00e9cessaire. Il suffit d&rsquo;annuler le renouvellement avant la date pr\u00e9vue dans votre espace Mon compte sur maxc.io.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4233-ldUWMWQZO7' data-post_id='4233'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tPuis-je transf\u00e9rer mon abonnement d&rsquo;un site \u00e0 l&rsquo;autre ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Nous pouvons le faire si le domaine de votre site web change. Cependant, vous ne pouvez pas d\u00e9placer l&rsquo;abonnement d&rsquo;un site web \u00e0 l&rsquo;autre. Vous devez vous inscrire sur un autre site web.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4239-rwIaOqw4sx' data-post_id='4239'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tPuis-je obtenir une facture de TVA ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Oui, sur les paiements re\u00e7us de Stripe, nous \u00e9mettons une facture TVA. Ce d\u00e9lai peut aller jusqu&rsquo;\u00e0 une semaine ouvrable \u00e0 compter de la commande, soit deux semaines apr\u00e8s la mise en place du syst\u00e8me de pr\u00e9l\u00e8vement automatique.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4236-50apwJQat8' data-post_id='4236'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tPuis-je payer mes abonnements par pr\u00e9l\u00e8vement automatique ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Oui, le pr\u00e9l\u00e8vement automatique est une m\u00e9thode de paiement que nous prenons en charge, via la passerelle de paiement Stripe.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4242-sLiZDiMznG' data-post_id='4242'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tAvez-vous une garantie de remboursement ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Oui. Nous offrons une garantie de remboursement de 30 jours. Si, pour quelque raison que ce soit, vous n&rsquo;\u00eates pas satisfait, nous vous rembourserons le montant que vous avez pay\u00e9.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4263-emFmquoxLw' data-post_id='4263'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tY a-t-il une dur\u00e9e minimale d&rsquo;abonnement ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Il n&rsquo;y a pas de p\u00e9riode d&rsquo;abonnement minimum. Les paiements sont effectu\u00e9s pour la p\u00e9riode d&rsquo;abonnement et peuvent \u00eatre annul\u00e9s \u00e0 tout moment jusqu&rsquo;\u00e0 la date de renouvellement. Nous ne remboursons pas les annulations anticip\u00e9es.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4260-vIgaoHGuuv' data-post_id='4260'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tQue se passe-t-il si je ne suis pas satisfait du service ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>La satisfaction du client est importante pour nous. En vertu de notre garantie de remboursement, nous vous remboursons si vous n&rsquo;\u00eates pas satisfait de notre service.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4245-is1hW4flPT' data-post_id='4245'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tQuels sont les modes de paiement accept\u00e9s ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Nous acceptons les principales cartes de cr\u00e9dit et de d\u00e9bit ainsi que les paiements par pr\u00e9l\u00e8vement automatique. Nous utilisons Stripe comme processeur de paiement et nous n&rsquo;avons jamais acc\u00e8s aux donn\u00e9es de votre carte ou de votre compte.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n\n\t<\/div>\n\n\t\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h2 class=\"wp-block-heading has-text-align-left has-large-font-size\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">Infrastructure et h\u00e9bergement<\/h2>\n<div class=\"trigger-up-down\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\"><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='infrastructure' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='modified' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/pages\/4359' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div id='ewd-ufaq-faq-category-infrastructure-fr' class='ewd-ufaq-faq-category'>\n\t\n\t<div class='ewd-ufaq-faq-category-title '  >\n\t\t\n\t\t<h3 title=\"Click here to open Infrastructure &amp; Hosting\">\n\t\t\tInfrastructure &amp; Hosting\t\t\t\t\t<\/h3>\n\n\t\t\t\n\t<\/div>\n\t\n\t<div class='ewd-ufaq-faq-category-inner ' >\n<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-6076-nL6nJvSQ27' data-post_id='6076'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tContr\u00f4lez-vous le temps de fonctionnement de mon site ou de mon application ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Nous surveillons chaque site web et\/ou application web pour v\u00e9rifier qu&rsquo;ils fonctionnent 24 heures sur 24 et 7 jours sur 7 et qu&rsquo;ils affichent correctement les pages. Notre bo\u00eete \u00e0 outils de surveillance comprend le service web <a href=\"https:\/\/github.com\/louislam\/uptime-kuma\">Uptime Kuma<\/a>, un service de surveillance de premier ordre. Nous r\u00e9agissons de mani\u00e8re proactive \u00e0 tout probl\u00e8me identifi\u00e9, g\u00e9n\u00e9ralement avant que le client n&rsquo;en ait connaissance.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-4248-wEaIuhS4cN' data-post_id='4248'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tPouvez-vous fournir un service d&rsquo;h\u00e9bergement sans maintenance ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Non, nous offrons un niveau tr\u00e8s \u00e9lev\u00e9 de gestion et de maintenance \u00e0 chaque client. Ceci est int\u00e9gr\u00e9 dans la configuration et la surveillance de nos serveurs. Il ne s&rsquo;agit pas d&rsquo;un h\u00e9bergement standard.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-6082-AZg4MpCHZT' data-post_id='6082'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tComment g\u00e9rez-vous les sauvegardes ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Nos serveurs et nos disques de donn\u00e9es sont r\u00e9guli\u00e8rement sauvegard\u00e9s par rotation quotidienne. Comme mesure de s\u00e9curit\u00e9, toutes les donn\u00e9es de l&rsquo;application, y compris les fichiers de configuration et les bases de donn\u00e9es, sont sauvegard\u00e9es de mani\u00e8re incr\u00e9mentielle sur notre compte de stockage en nuage <a href=\"https:\/\/rsync.net\/\">rsync.net<\/a>. Nous testons r\u00e9guli\u00e8rement la r\u00e9cup\u00e9ration physique de toutes les donn\u00e9es sauvegard\u00e9es pour votre tranquillit\u00e9 d&rsquo;esprit.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-6083-W6KUcCaLXe' data-post_id='6083'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tO\u00f9 l&rsquo;application est-elle stock\u00e9e ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Vos applications s&rsquo;ex\u00e9cutent dans un conteneur s\u00e9curis\u00e9 sur l&rsquo;un de nos serveurs cloud <a href=\"https:\/\/katapult.io\/\">Katapult<\/a> SSD Linux haute performance. Ces serveurs utilisent les derni\u00e8res versions d&rsquo;Ubuntu et sont r\u00e9guli\u00e8rement mis \u00e0 jour et surveill\u00e9s en permanence pour assurer la disponibilit\u00e9, la s\u00e9curit\u00e9 et la performance.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-6087-HeEYOe296p' data-post_id='6087'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tQu&rsquo;en est-il des certificats s\u00e9curis\u00e9s ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Nous prot\u00e9geons vos donn\u00e9es \u00e0 l&rsquo;aide de certificats TLS (SSL). Nous utilisons <a href=\"https:\/\/letsencrypt.org\/\">Let&rsquo;s Encrypt<\/a>, une autorit\u00e9 de certification gratuite, automatis\u00e9e et ouverte qui fournit des certificats TLS \u00e0 225 millions de sites web. Contrairement \u00e0 de nombreux autres h\u00e9bergeurs, nous ne facturons pas de frais suppl\u00e9mentaires pour ce service.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-6089-X5mhRBhBzU' data-post_id='6089'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tO\u00f9 sont stock\u00e9es les donn\u00e9es ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Nous stockons vos donn\u00e9es sur des disques SSD \u00e0 acc\u00e8s rapide reli\u00e9s \u00e0 nos serveurs <a href=\"https:\/\/katapult.io\/\">Katapult<\/a> haute performance.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-6092-jQHtxG27n1' data-post_id='6092'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >a<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tProposez-vous un client webmail ?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ewd-ufaq-hidden' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>Oui, nous le faisons. Nous offrons une application <a href=\"https:\/\/snappymail.eu\/\">webmail<\/a> simple \u00e0 utiliser, conviviale, moderne et rapide si vous avez besoin d&rsquo;acc\u00e9der \u00e0 votre courrier \u00e9lectronique en d\u00e9placement.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n\n\t<\/div>\n\n\t\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FreeScout open-source Helpdesk &amp; Shared Mailbox. La solution de help desk parfaite pour ceux qui ont besoin de fournir un support client professionnel. <\/p>\n","protected":false},"author":1,"featured_media":5480,"parent":4347,"menu_order":112,"comment_status":"closed","ping_status":"closed","template":"","meta":{"slim_seo":{"title":"Service d'assistance - maxc.io","description":"FreeScout open-source Helpdesk &amp; Shared Mailbox. La solution de help desk parfaite pour ceux qui ont besoin de fournir un support client professionnel."},"footnotes":""},"class_list":["post-4359","page","type-page","status-publish","has-post-thumbnail","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","_links":{"self":[{"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/pages\/4359","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/comments?post=4359"}],"version-history":[{"count":16,"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/pages\/4359\/revisions"}],"predecessor-version":[{"id":8808,"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/pages\/4359\/revisions\/8808"}],"up":[{"embeddable":true,"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/pages\/4347"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/media\/5480"}],"wp:attachment":[{"href":"https:\/\/maxc.io\/fr\/wp-json\/wp\/v2\/media?parent=4359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}