FAQs

Customer satisfaction is important to us. Under our money back guarantee, we’ll refund you if you aren’t happy with our service.

There is no minimum subscription period. Payments are made for the period of subscription and can be cancelled at any time leading up to the renewal date. We do not refund for early cancellation.

We accept all major credit and debit cards and also payment by direct debit. We use Stripe as a payment processor and never have sight of your card or account data.

Yes. We have a 30 day money-back guarantee. If for whatever reason you are unhappy we will refund you back the amount you have paid.

Yes, on payout received from Stripe, we issue a VAT invoice. This can be up to one working week from order placed, two weeks following initial direct debit set-up.

Yes, direct debit is a payment method we support, via the Stripe payment gateway.

We can do this if the domain of your website is changing. However, you cannot move the subscription between websites. You would need to subscribe a different website.

No notice needed. Just cancel the renewal before it is due in your My Account area in maxc.io.

Yes, unless you cancel them. You can manage subscriptions through your maxc.io account.

Yes we do. We offer a simple-to-use, user-friendly, modern and fast webmail application should you need to access your email on the go.

Our servers and data disks are routinely backed up on a daily rotating basis. As a fail-safe measure all application data, including configuration files and databases are incrementally backed up to our rsync.net cloud storage account. We regularly test physical recovery of all backup data for your peace of mind.

We store your data on fast access SSD drives attached to our Katapult high performance cloud servers.

Your applications run in a secure container on one of our Katapult high performance SSD Linux cloud servers. These servers run the latest versions of Ubuntu and are regularly updated and continually monitored for availability, security and performance.

No, we offer a very high level of management and maintenance to every customer. This is built into our server setup and monitoring. This is not standard hosting.

We protect your data with TLS (SSL) certificates. We use Let’s Encrypt, a free, automated, and open Certificate Authority providing TLS certificates to 225 million websites. Unlike many other hosting companies we do not make an additional charge for this service.

We monitor every website and/or web application to check that each is running 24/7 and serving up pages correctly. Our monitoring toolkit includes the Uptime Kuma web service, a best-in-class monitoring service. We respond proactively to any problems identified, typically in advance of a client being aware of any issue.

The attack is almost certainly not targeted at your site. Websites often run the same software as millions of others, and hackers will find vulnerabilities that they can exploit en masse.

If you are running a popular WordPress plugin which has a vulnerability, it could be that your site is one of many thousands targeted that day.

Chances are you are either not dealing with the underlying cause of the hack. This could be two things.

First, it could be a vulnerability that keeps getting exploited. For example an out of date plugin or theme.

Second, it could be that there is some infected code you are not removing. Sometimes an attacker will exploit a vulnerability and leave a backdoor. They may then leave it many months before then using the backdoor to show an infection on your site.

We can scan through to find these backdoors.

Exploits usually manifest themselves either as a complete site defacement, or as a redirect to an external phishing site. However, sometimes a site may appear normal but actually have malicious content uploaded somewhere in the site code.