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Can I pay subscriptions via direct debit?
A Can I pay subscriptions via direct debit? Yes, direct debit is a payment method we support, via the Stripe payment gateway.
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Can I get a VAT invoice?
A Can I get a VAT invoice? Yes, on payout received from Stripe, we issue a VAT invoice. This can be up to one working week from order placed, two weeks following initial direct debit set-up.
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Do you have a money-back guarantee?
A Do you have a money-back guarantee? Yes. We have a 30 day money-back guarantee. If for whatever reason you are unhappy we will refund you back the amount you have paid.
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What payment methods do you accept?
A What payment methods do you accept? We accept all major credit and debit cards and also payment by direct debit. We use Stripe as a payment processor and never have sight of your card or account data.
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Can you provide service hosting without maintenance?
A Can you provide service hosting without maintenance? No, we offer a very high level of management and maintenance to every customer. This is built into our server setup and monitoring. This is not standard hosting.
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Why does my website keep getting hacked?
A Why does my website keep getting hacked? Chances are you are either not dealing with the underlying cause of the hack. This could be two things. First, it could be a vulnerability that keeps getting exploited. For example an out of date plugin or theme. Second, it could be that there is some infected…
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Why was my website hacked?
A Why was my website hacked? The attack is almost certainly not targeted at your site. Websites often run the same software as millions of others, and hackers will find vulnerabilities that they can exploit en masse. If you are running a popular WordPress plugin which has a vulnerability, it could be that your site…
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How can I tell if my website is hacked?
A How can I tell if my website is hacked? Exploits usually manifest themselves either as a complete site defacement, or as a redirect to an external phishing site. However, sometimes a site may appear normal but actually have malicious content uploaded somewhere in the site code.
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What happens if I am not happy with the service?
A What happens if I am not happy with the service? Customer satisfaction is important to us. Under our money back guarantee, we’ll refund you if you aren’t happy with our service.