044 Customer Service Agent 300

FreeScout – Helpdesk & Shared Mailbox

$25.60 exc. VAT / month

FreeScout hosting, maintenance and support

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Description

  • FreeScout help desk and shared mailbox (Zendesk / HelpScout alternative)
  • Installed on dedicated and isolated server container
  • Configured to your own requirements
  • Support portal for administration user
  • Maintained and always updated
  • 10 mailboxes
  • 10 GB storage

Features

  • Unlimited support agents, tickets, mailboxes
  • 100% mobile-friendly
  • Multilingual
  • Seamless email integration
  • Push notifications
  • End-user Portal
  • Knowledge base
  • Real-time reports

Service

  • Secure hosting on our cloud infrastructure platform
  • Application and data isolated within your own dedicated server container
  • 24/7 uptime monitoring
  • Full backup and recovery
  • Reliable SMTP email delivery
  • Let’s Encrypt TLS secure certificates always updated
  • Regular application updates to latest version
  • User support portal for administration user
  • Individual client status page
  • Infrastructure powered by 100% renewable energy

Pricing

  • Our pricing is by monthly subscription.
  • We charge for hosting the application plus maintenance and system support.
  • Extensions require a subscription to the underlying service, unless already subscribed to.
  • Add-ons can be purchased as additional subscription items and multiplied as needed.