Mailing lists

Customer satisfaction is important to us. Under our money back guarantee, we’ll refund you if you aren’t happy with our service.

There is no minimum subscription period. Payments are made for the period of subscription and can be cancelled at any time leading up to the renewal date. We do not refund for early cancellation.

Yes. We have a 30 day money-back guarantee. If for whatever reason you are unhappy we will refund you back the amount you have paid.

We can do this if the domain of your website is changing. However, you cannot move the subscription between websites. You would need to subscribe a different website.

No notice needed. Just cancel the renewal before it is due in your My Account area in maxc.io.

Yes, unless you cancel them. You can manage subscriptions through your maxc.io account.

Yes, direct debit is a payment method we support, via the GoCardless payment gateway.

We accept pay by bank or payment by direct debit. We use GoCardless as a payment processor and never have sight of your account data.

Yes, on payout received from GoCardless or Stripe, we issue a VAT invoice. This can be up to one working week from order placed, two weeks following initial direct debit set-up.

Our servers and data disks are routinely backed up on a daily rotating basis. As a fail-safe measure all application data, including configuration files and databases are incrementally backed up to our rsync.net cloud storage account. We regularly test physical recovery of all backup data for your peace of mind.

No, we offer a very high level of management and maintenance to every customer. This is built into our server setup and monitoring. This is not standard hosting.

We protect your data with TLS (SSL) certificates. We use Let’s Encrypt, a free, automated, and open Certificate Authority providing TLS certificates to 225 million websites. Unlike many other hosting companies we do not make an additional charge for this service.

We monitor every website and/or web application to check that each is running 24/7 and serving up pages correctly. Our monitoring toolkit includes the Uptime Kuma web service, a best-in-class monitoring service. We respond proactively to any problems identified, typically in advance of a client being aware of any issue.

We store your data on fast access SSD drives attached to our Netcup and Krystal high performance cloud servers.

Your applications run in a secure container on one of our Netcup and Krystal high performance SSD Linux cloud servers. These servers run the latest versions of Debian and are regularly updated and continually monitored for availability, security and performance.

Yes we do. We offer a simple-to-use, user-friendly, modern and fast webmail application should you need to access your email on the go.