Live support chat

Live Chat 3x2

Open source live support chat for your website with bot, voice, video, screen-share & AI.

Our recommended live chat manager is Live Helper Chat. We host your own instance on our secure server platform.

Product features

  • Multiple operators
  • See what users type before send
  • Send delayed canned messages
  • Chats archive
  • Resume chat after user closed chat
  • Chat transcript print or send by mail
  • Site widget
  • Multi-language

Service description

  • Live Helper Chat
  • Open source software
  • Installed on dedicated and isolated server container
  • Configured to your own requirements
  • Support portal for administration user
  • Maintained and always updated
  • 10 users

We include the following as standard across all our services:

  • Secure hosting on our cloud infrastructure platform
  • Application and data isolated within your own dedicated server container
  • 24/7 uptime monitoring
  • Full backup and recovery
  • Reliable SMTP email delivery
  • Let’s Encrypt TLS secure certificates always updated
  • Regular application updates to latest version
  • User support portal for administration user
  • Individual client status page
  • Infrastructure powered by 100% renewable energy

Pricing

  • Our pricing is by monthly subscription.
  • We charge for hosting the application plus maintenance and system support.
  • Add-ons can be purchased as additional subscription items and multiplied as needed.
ImageNameSummaryPriceBuy
LiveHelperChat – Live Support Chat

Live Helper Chat hosting, maintenance and support

£20.00 exc. VAT / month
Add-on: Additional Users

10 additional users per service

£10.00 exc. VAT / month
Add-on: Service Tasks

5 tasks per annum, across all subscribed services

£10.00 exc. VAT / month
Add-on: User Support

10 users team access, for all subscribed services

£10.00 exc. VAT / month

FAQs

Billing & Subscriptions

Billing & Subscriptions

Yes, on payout received from Stripe, we issue a VAT invoice. This can be up to one working week from order placed, two weeks following initial direct debit set-up.

Yes, direct debit is a payment method we support, via the Stripe payment gateway.

We can do this if the domain of your website is changing. However, you cannot move the subscription between websites. You would need to subscribe a different website.

Yes, unless you cancel them. You can manage subscriptions through your maxc.io account.

Yes. We have a 30 day money-back guarantee. If for whatever reason you are unhappy we will refund you back the amount you have paid.

There is no minimum subscription period. Payments are made for the period of subscription and can be cancelled at any time leading up to the renewal date. We do not refund for early cancellation.

Customer satisfaction is important to us. Under our money back guarantee, we’ll refund you if you aren’t happy with our service.

No notice needed. Just cancel the renewal before it is due in your My Account area in maxc.io.

We accept all major credit and debit cards and also payment by direct debit. We use Stripe as a payment processor and never have sight of your card or account data.

Infrastructure & Hosting

Infrastructure & Hosting

No, we offer a very high level of management and maintenance to every customer. This is built into our server setup and monitoring. This is not standard hosting.

We monitor every website and/or web application to check that each is running 24/7 and serving up pages correctly. Our monitoring toolkit includes the Uptime Kuma web service, a best-in-class monitoring service. We respond proactively to any problems identified, typically in advance of a client being aware of any issue.

Yes we do. We offer a simple-to-use, user-friendly, modern and fast webmail application should you need to access your email on the go.

Our servers and data disks are routinely backed up on a daily rotating basis. As a fail-safe measure all application data, including configuration files and databases are incrementally backed up to our rsync.net cloud storage account. We regularly test physical recovery of all backup data for your peace of mind.

We protect your data with TLS (SSL) certificates. We use Let’s Encrypt, a free, automated, and open Certificate Authority providing TLS certificates to 225 million websites. Unlike many other hosting companies we do not make an additional charge for this service.

We store your data on fast access SSD drives attached to our Katapult high performance cloud servers.

Your applications run in a secure container on one of our Katapult high performance SSD Linux cloud servers. These servers run the latest versions of Ubuntu and are regularly updated and continually monitored for availability, security and performance.